Canvas Parent App Not Working on iOS

The Canvas Parent App is an essential tool for parents to track their child’s academic progress. If the app isn’t working properly on your iPhone, follow these troubleshooting steps to resolve the issue:

Check Device Compatibility

1. Make sure you are using the correct Canvas app, and that it is labeled "Canvas Parent". If you're using a different Canvas app made for students or teachers, the app will not work properly for your observer account.
2. Verify that your iPhone meets the app's system requirements. The app typically requires iOS 14.0 or higher.
3. Ensure your iPhone has sufficient storage space. Lack of storage may prevent the app from functioning correctly. To do this, tap on Settings > General > iPhone Storage.

Update the Canvas Parent App

1. Open the App Store.
2. Tap your profile icon in the top-right corner.
3. Scroll to the Available Updates section.
4. If the Canvas Parent App is listed, tap Update.

Check Internet Connection

1. Ensure your iPhone is connected to a stable Wi-Fi or mobile data network.
2. Test the connection by opening a web page or another app.
3. Restart your router if the connection is unstable, or try switching to a different network.

Clear the App's Cache

1. Close the Canvas Parent app by swiping up, and swiping up Canvas Parent.
2. Go to Settings > App.
3. Find the Canvas Parent App in the list and select it.
4. Under "Canvas Parent Settings" tap on "Reset cache on next launch".
5. Reopen the Canvas Parent App again.

Restart Your iPhone

1. Turn off your iPhone by holding the Power button (or the Side button on newer models).
2. Wait for a few seconds and turn it back on.
3. Relaunch the app to check if the issue persists.

Check Login Credentials

1. Ensure you are entering the correct credentials.
2. If you’ve forgotten your password, use the Forgot Password option to reset it.

Reinstall the Canvas Parent App

1. Press and hold the app icon on the Home Screen until it jiggles.
2. Tap the X or Remove App, then select Delete App.
3. Reinstall the app from the App Store.
4. Log in and check if the app works.

Check for iOS Updates

1. Go to Settings > General > Software Update.
2. Install any pending updates.
3. Restart your iPhone and reopen the app.

Login via the internet

1. Open your phones internet browser
2. Enter this link into the URL bar: https://orca.instructure.com/
3. Login as normal

Need more help? Be sure to check out this article for how to reach out to tech support:

How do I get technical support?